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Installing and using the Super Admin app



Edited Jun 21, 2024


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7 comments

This app should be included as standard functionality. All of its features are offered by similar SaaS companies included in the base products.

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The export functionality is only exporting the first 100 results listed on page 1. How do I get it to export all the results? I hope I do not have to go page by page. If so there should be a select all records across all the pages. 

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Giuseppe

Zendesk Customer Care

Hi Reshma,

This is expected behavior due to performance reasons. The export functionality will only export per page. This is one of the product feedback raised in the Super Admin app - official feature request thread and I suggest voting that feature request to gain traction.

For other exporting options, you can check out this article - Exporting data to a JSON, CSV, or XML file. As per the article, this option can be enabled for Suite plans Growth and above or Support plans Professional and above.

An alternative way to export data would be to use API to get your users/tickets in JSON format. Some options that you can use are Search API or Users API for users and Tickets API for tickets.

 

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Can we please add the ability to add a non-default Group because the ability to add a Default Group is pointless if the agent is not a member of this group yet since it's required for them to be a member of a group before you can make it their default group. Likewise, the ability to remove them from a non-default group. 

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Hi Jamie!
 
Would you mind posting this feedback in this official feedback thread for this app? Super Admin app - official feature request thread

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Stacy Robinson

Zendesk Luminary

There appears to be a bug. We are unable to select suspend by clicking the circle. 

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Rosie

Zendesk Customer Care

Hi Stacy, 
 
Apologies for this trouble. I've created a separate ticket on your behalf so that we can further discuss and troubleshoot this issue you posted. You may expect an email shortly with the ticket information. Thank you. 
 
 

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