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37 Comments

  • Jordan Lester
    Zendesk Product Manager

    Shayan Moussawi glad you asked! The new agent home dashboard is planned to be released in H2'22. 

    0
  • L2 RU TL Aleksey Voloshin

    Как настроить напоминание о конкретном тикете, с указанием точной даты и времени?

    0
  • Nagarani Nagarani

    Super excited

    1
  • Nagarani Nagarani

    Yes

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  • Viktor Osetrov
    Здравствуйте L2 RU TL Aleksey Voloshin

    Благодарю Вас за вопрос
    Вы можете настроить напоминание о конкретном тикете, с указанием точной даты и времени через сторонние приложения из маркетплейс:

    https://www.zendesk.com/apps/support/reminders/
    https://www.zendesk.com/apps/support/due-time/
    https://www.zendesk.com/apps/support/deadline/

    Надеюсь это именно то, что нужно
    Если будут вопросы - обращайтесь
    С уважением
     
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  • Lara

    Mimi Lee asked:
    When using Play, some of our team members are noticing that they are landing on the same tickets even when it's been submitted as Open to their personal queue. We're under the impression that if you "take it" and "submit as Open", this should remove the ticket from a general queue and no one should be landing on that ticket. Do you know what could be causing the overlap in this?

    To this I would like to ask: is there a way to automatically assign the ticket when pressing the "play" button?

    Can you give us an update on this? Thanks!

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  • Au Finh

    Lara Our Routing app has a "Playlist Button" feature that automatically assigns tickets to agents when they click on the button. It's designed to address most of the main limitations of Zendesk's Play Button (aka Guided mode). No skipping. No agent collision. To learn more, see Playlist Button: Alternative to Zendesk's Guided Mode.

     

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