Question
How can I hide or remove the subject and description fields on the submit a request form in the help center?
Answer
You can hide the Subject from your request form. However, the Description field cannot be hidden by default.
To hide the subject field from the request form
- Go to Admin Center > Objects and rules > Tickets > Fields.
- Open the Subject field.
- Under Permissions, select Customers can view.
- Select Save.
Customers won't see the subject field in the request form, but the field is visible in the customer portal.
When you use the Customers can view permission, the description of the ticket becomes the subject of the ticket.
237 comments
Nicole
Thanks, 1263169183150! I just tried this code and it still only pulls in the first custom field into the subject. Custom field 2 and 3 are missing, but it does have the " hey" at the end of the subject line on the ticket. That was the same issue I was having. Puzzles me for sure!
Form link if you'd like to have a look.
0
Ifra Saqlain
Okay, so remove previous code and use this one, it's working as you wanna do:
$("#request_custom_fields_0000000000,#request_custom_fields_1111111111,#request_custom_fields_222222222").keyup(function(event) {
var a = $("#request_custom_fields_0000000000").val();
var b = $("#request_custom_fields_111111111").val();
var c = $("#request_custom_fields_22222222222").val();
$("#request_subject").val(a +" "+ b + " "+c+" " + " hey");
});
$('.request_subject').hide();
000000000 -- My custom text field IDs, your custom fields have different ids, so update those.
111111111 -- My custom text field IDs, your custom fields have different ids, so update those.
22222222 -- My custom text field IDs, your custom fields have different ids, so update those.
Thanks
0
Nicole
Hi 1263169183150! That looks like it's only one custom field added to the hidden subject, which is how we currently have it working. What I need is to have 2-3 custom fields added to the subject. Something along the lines of
var a = custom field 1
var b = custom field 2
var c = custom field 3
subject = .val(a + " " + b + " " + c + " Request")
I've tried a couple different pieces of coding and can't make it work.
0
Ifra Saqlain
Hi Teresa, try this code snippet:
$("#request_subject").val(" Request");$("#request_custom_fields_1234").keyup(function(event) {
var a = $(this).val();
$("#request_subject").val(a + " Request");
});
$('.request_subject').hide();
0
Nicole
1263169183150
Below is a snippet of code that we use to hide the subject, but then also add a field on the form to the hidden subject line:
$("#request_custom_fields_12345").keyup(function(event) {var a = $(this).val();
$("#request_subject").val(a + " Request");
});
$('.form-field.string.required.request_subject').hide();
I'm trying to figure out how to add two additional fields to the subject line, in addition to the one already added, but can't seem to make it work. Would you happen to have any ideas? Ty!
0
Ifra Saqlain
Hey Marsy Franco (admin),
There was an extra curly bracket which I removed, now use the below code:
document.addEventListener("DOMContentLoaded", function () {
function hideDescriptionField(){
var descriptionWarpper = document.querySelector('.form-field.request_description');
var descriptionField = document.querySelector('#request_description');
descriptionField.innerHTML = 'PostSurvey';
descriptionWarpper.style.display= "none";
}
hideDescriptionField();
});
0
Marsy Franco (admin)
Hello, is there someone that can help me. I am trying to hide the attachments/upload ticket field box on one forms page and having trouble coding for this. I was able to add a document event listener to hide the description field box, but cannot get it to work for the attachments field id.
Here is the code I am using for the description field box:
document.addEventListener("DOMContentLoaded", function () {
function hideDescriptionField(){
var descriptionWarpper = document.querySelector('.form-field.request_description');
var descriptionField = document.querySelector('#request_description');
descriptionField.innerHTML = 'PostSurvey';
descriptionWarpper.style.display= "none";
}
}
hideDescriptionField();
});
0
Nicole
1263169183150 thank you for trying! Back to the drawing board. :)
0
Ifra Saqlain
Hi Nicole,
I tried to get the solution of your query but I think it's not possible by my side.
Thanks
0
Nicole
1263169183150 not sure if you can help with this one, or if this is the right place to ask. We have a field that is an urgency value. Is there any way to have the field selection populate at the beginning of the ticket subject? Basically, amend what the end user states for the subject to include this value.
Info:
Form: (ticket form)
Field ID: (ticket field)
Thank you in advance for any help you can provide!
0
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