Recipe: Identifying visitors' search engines

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3 Comments

  • Nikki

    I like this and I'm going to start implementing it. However, I'm curious: would this start creating hundreds of "Visitor XXXX" users in my ZD account if I was using it every time someone has loaded the chat widget? Perhaps for now I should just do it when they initiate a chat.

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  • Dainne Lucena
    Zendesk Customer Care

    Hi Nikki! 

    It actually depends on your implementation if it would create unknown users. That only happens when the user was not able to fill out the contact form & the chat started. So for this implementation, it would just add a tag to that visitor session. They'd still be able to fill out a contact form (if you have enabled it) with no issue. 

    Here's an example from my test account:

     

    Hope this helps!

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  • Nikki

    Ahhh, thank you. I'm very new to using Chat, so I didn't realize that "chat tags" were not the same as "support tags" - I was thinking that this would be a user tag added for each user who loads the website with the widget installed! Thanks for your help.

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