Embedding Zendesk into an iframe is not allowed



Posted Oct 16, 2021


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18 comments

Has anyone found a work around to being able to embed a zendesk arcticle/help center into another app/website using iFrame?

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We experience the same problem where the iframe source code doesn't display in Zendesk Guide articles. After a little research, I have found that iframe embedding actually possible, although only from authorised domains. I'm unsure how to get your domains authorised by Zendesk, but it's worth a try reaching out to them.

Source article:
https://support.zendesk.com/hc/en-us/articles/4408824584602#topic_bjj_r4x_kxb__section_t4m_rrx_kxb


See the screenshot of the section below:

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Allie Cliffe I'd assume a ship this big is like steering an island. I have fingers crossed and workarounds ready, waiting for the future. 

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David-Alex West I suspected that was true, but figured it didn't hurt to put a word in with Zendesk support. I suppose it's hard to move such a big ship, even if the direction is a good one.

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Allie Cliffe My team has tried every variation we can think of for making this work. It will not. The function is not allowed because of a blanket security policy regarding access through iFrames. We can integrate chat but the articles that we want to have viewed within our environment will ALWAYS link out, away from our product, to an additional log in screen because our KB is gated. I don't see it changing anytime soon. This has been asked for in different ways for so long and no updates or answers are being given for paths forward. Only "no's". 

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My team is developing an online course (Intro to Data Tables in Leanpub), and we would love to embed our Zendesk support docs as iFrames instead of linking out to in the content a different tab or (worse) repeating the content in Leanpub.

Is there any way to allow iframes to reference Zendesk for specific instances (IP addresses)? 

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 We have the guide articles integrated as a repository within a third party widget on our product already. They require an iFrame compatible URL to integrate the chat functionality. Is this possible?

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If you're talking about the badges like Brett or I have, then most of those mean we're Zendesk employees of one sort or another. But we do have a Community Moderators program for other folks who are interested in helping out in the Zendesk community: About the Zendesk Community Moderator Program

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Its cool how ppl snake in with a pretty solution post after its been solved - where do i get those "Zendesk Pro" badges? 

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Hi Paul Goldberg,

Thanks a lot for your question. As we know iframe is not allowed. The reason - is due to the inherent security risks involved in iframing a web application.

However, did you try to use iframe app https://www.zendesk.com/marketplace/apps/support/1/iframe/ ?
The alternative way is to use API for updating your help center - https://developer.zendesk.com/api-reference/help_center/help-center-api/introduction/   

Hope it helps
 

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