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How can I prevent Google from indexing specific help center articles?



Edited Nov 17, 2023


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Is this the only way? We dont´t want to restrict all the articles just to signed in user, but we want to stop google to indexing all our articles and choose some witch just should be searched by the help center search. So that the Help Center and our company website do not get in each other's way regarding SEO.

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Jeff C

Zendesk Customer Care

Hi Ronja,

Other than whats describe in this article you can opt to for excluding Help Center pages since you mentioned that you just want to choose some of them and not all. More info about this here: How do I exclude a Help Center page from being indexed by Google.

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I need to restrict the search indexing site on company.paxful.com domain and do it only on compnay.com/help domain. 

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Dane

Zendesk Engineering

Hi Maxim,
 
You can follow the steps in Restrict Google from indexing my Help Center.

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Dane this will not prevent our site on domain https://paxful.com/support/en-us
To be indexed but site on domain https://paxful.zendesk.com/hc/en-us.
Your answer is not usufull at all and I am upset that you do not read my question carefully. 

 

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Dane

Zendesk Engineering

Hi Maxim,
 
I apologize for what you have felt.
 
The noindex tag is not specific with Zendesk. Therefore it can be added in any of your webpage.

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I doubt I'm the only one that wishes Zendesk had two user segments for the unauthenticated end-user that we could apply to individual articles.

  • One for Everyone including Search Engines
  • New one for Everyone excluding Search Engines.

There are times we wish to have articles accessible without logging in, but not showing up in Zendesk sitemap and search index crawlers via "noindex" meta tags against individual article IDs.  Being able to exclude articles from the sitemap would be a HUGE WIN!

Example would be a direct link URL of an announcement that wouldn't be hidden behind Log in, but also not showing up in search results across all/most search engines without having to manually remove the URL from Google's webmaster tools, since there are more search engines than just Google out there.

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How is this not a function? This is basic stuff here. very frustrating 

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If this is not possible, is there a way to exclude specific categories? 

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Ivan Miquiabas

Zendesk Customer Care

Hi Elina,
 
Thanks for reaching out! I believe yes, not specifically categories but a page from your Help center. Please check out this article.
 
 
Hope that helps!  

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