Adding multiple languages to Zendesk Support

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5 Comments

  • Abdul Khader Malim

    Hi all, I need to add English(world) locale to my zendesk support. Can you help me out how to add the locale which is not available in my zendesk account.

    language Name - English(world)

    language code - en-001

    Refer article : https://support.zendesk.com/hc/en-us/articles/203761906-Zendesk-language-support-by-product

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  • Blanca
    Zendesk Customer Care

    Hi there Abdul,

    Thank you for reaching out. To be able to add English or multiple languages to your Zendesk Support, you need to assume into an admin profile and do the following steps:

    Click the Admin icon ( ) in the sidebar, then select Settings > Account.
    Select the Localization tab.
    In the Languages section, click Additional languages.
    Select the languages from the list that you want to support.
    Click the Save tab.

    Sharing this article for further reading as well Adding Multiple Language to Zendesk Support

    Cheers,
    Blanca | Customer Advocate

    Chat with our live support!

    https://support.zendesk.com/hc/en-us

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  • Andrew Chu

    Hi Zendesk team,

    I have a question regarding given suggestions to "Using a requester's language in your business rules" , which I understand that all suggestions given are solely based on the conditions of the requester's language (the field in ZD user profile highlighted in photo below?) and not the language content of the tickets or Email requests?

    Let's say if an user whose language selected as French writing an Email request in English, if we set up conditions then will the ticket created marked as an English language or French language ticket?

    Appreciate your further comment on this

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  • Masha Kolenkina

    How are languages not listed in the "Additional Languages" section supported? For example, with Azerbaijani. We have all the translation files and when it's added through the Guide and imported via a Zendesk App, it shows a blank interface when visiting our Help Center. 

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  • Charles Gresula
    Zendesk Customer Care

    Hi Masha Kolenkina,

    For Help Center, we have a guide here on how you can add translated versions of your contents - Localizing help center content.

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