Does Zendesk support Facebook Business Manager?

Question

Does Zendesk support Facebook Business Manager?

Answer

No, Facebook Business Manager isn't part of the Facebook integration with Zendesk. To pull in Facebook posts and private messages, integrate each Facebook page with your Support account individually.

• If you use the Zendesk Agent Workspace, see this article: Adding Facebook Messenger channels to the Zendesk Agent Workspace.
• If you use the standard agent interface, see this article: Setting up your public Facebook channel.

Additional resources

For articles about related issues or questions, see:

• Facebook reauthorization failed: Page not found
• There is no option to add Instagram to my account
• I can't add my Facebook account to Zendesk

Note: Zendesk is removing the legacy Social Messaging App on January 31, 2023. See the article on the removal of the social messaging app to determine if this change affects your account.