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Managing custom organization fields



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Jacquelyn Brewer

Zendesk Documentation Team

Edited Jun 21, 2024


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7 comments

It would be good if you could apply permissions to specific organization fields such that agents can't edit it.  We rely on one of one of these fields to power an integration (with Rootly) which requires the field to have a specific text string, and if an Agent were to accidentally edit the field it would break that integration.

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Can you use the custom organization fields in API requests?  I'm trying to use the API to create organizations and populate custom fields, but the documentation at https://developer.zendesk.com/api-reference/ticketing/organizations/organizations/#create-organization doesn't show how to do this and nothing I've tried so far has worked.

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Zsa Trias

Zendesk Customer Care

Hello Sam, 

Can you try this sample payload: 

{
    "organization": {
        "name": "My Organization",
        "external_id": "org_external_id",
        "organization_fields": {
            "<field_key>": "<value/tag>"
        }
    }
}

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That's it, perfect!  Thanks Zsa!

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We have identified that the [Custom Organisation Field (checkbox)] is currently accessible for modification by both Admins and Agents. To enhance security and ensure data integrity, we would like to restrict the ability to change this field to Admins only. Similar to other Field abilities in Tickets etc. This change will help prevent unauthorized or unintended modifications by Agents, thereby maintaining the accuracy and reliability of our data and processes that utilise this information.

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Ben Pitts 

Could you provide your feedback on our community where our Developers and product managers can see. 

 

Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post.

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It doesn't seem possible to make custom fields on the Organization object mandatory.  I've gone through the documentation and this looks like it used to be possible in the ‘Business Rules’ area, but not any longer.  Am I missing something?

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