Activating and deactivating subscriptions in Sell

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  • dianakurth

    Hi there, 

    as per today still no subscriptions available in our diverse Sell Accounts... is there a bug in ours or a general prob? :)

    thank you, br, D

  • Dane
    Zendesk Engineering
    Thank you for bringing this up. Due to it being an account specific concern, I'll create a ticket for you. Please wait for an email update from one of our Advocate. 
  • Dominic

    Hi Lovelies, 

    Any idea if Subscriptions added can appear in "Revenue this month"  or somewhere in the deals? I'd like to see how much that adds to all the sales coming into the company.



  • Emerald Coast Promotions

    This is huge! How strange is it to not add subscriptions into revenue? What did they think people needed that function for if not to track revenue? PLEASE FIX if anyone is "listening" lol Export to a .cvs file and you can actually see the data? Really? Wow...

  • Dominic Denison

    Would be great to have this populate from deals, which would mean it would need to be available in deals.  Would also be great to be able to cater for ARR as well as MRR.

  • Wojtek Ozimek

    This solution does not work, and I'm starting to think this is some fraud:

    1. I want to cancel the Sell account.

    2. From the Administration Center, it is impossible to open the "manage page" (empty page on Firefox, error 403 on Chrome)

    3. I cannot get help from Admin Center directly (the page keeps refreshing)

    This kind of error and approach made me cancel my Zendesk Account. And now I'm into it again. Please let me know how I can get rid of the subscription.

  • Christine
    Zendesk Engineering
    Hi Wojtek,

    Sorry to hear that you would like to cancel your subscription.

    I see that you already have an existing ticket that is assigned to your Account Executive to further assist you with the account cancelation. I made a follow-up on the ticket and you'll hear back from your AE soon! Kindly check your email for updates. Thank you!

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