Explore recipe: Reporting on tickets with an internal comment before a public comment

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2 Comments

  • James Shride

    I keep getting this error at the Creation Step:

    The set of calculations isn’t valid. The calculated attribute "SUM(firstinternalcommenttimestampconverted-0c0ea4c924)" references "First internal comment - Timestamp" which is as an unknown attribute. Adjust the calculation and try again. (Error code: 6e51fde7)

     

     

     

    I also get this when I try to add a different metric.

    The set of calculations isn’t valid. The calculated attribute "SUM(firstinternalcommenttimestamp-454293e016)" references "Update ticket ID" which is as an unknown attribute. Adjust the calculation and try again. (Error code: 6cd077cc)

    Sorry, I have no idea what Im doing. :D

    0
  • Gab Guinto
    Zendesk Customer Care
    Hi James,

    Based on that error, it appears that you are creating the metric using a different dataset. Make sure that you are on the Updates history dataset.
    0

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