How do I set up call routing with third party software?

Question

How do I set up call routing with third-party software?

Answer

To set up Talk with third-party software, you will need to use Talk Partner edition and connect the integration with custom code. For more information, see these articles:

• Understanding Talk Partner Edition
• Can I use my VoIP phone hardware with Zendesk Talk?
• Can I build a CTI integration for Zendesk? 

Talk Partner Edition is an API that allows you to connect certain telecom software with Zendesk Talk to use third-party products directly within the Support interface. For more information, see the articles:

• Talk developer resources
• Understanding Talk Embedded voice
• Talk Partner Edition Developer Guide