Viewing agents assigned to a capacity rule

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Quick Look: Admin Center > Objects and rules > Omnichannel routing > Capacity rules

Capacity rules in omnichannel routing help you balance your team workload by setting capacities on automatically assigned work. You can use the Capacity rules page to see which agents are assigned to a capacity rule.

To view agents assigned to a capacity rule

1. In Admin Center, click Objects and rules in the sidebar, then select Omnichannel routing > Capacity rules.
2. On the Capacity rules page, click the options menu icon () and select View assignees.
3. A drawer showing the list of assignees is displayed. You can use the search bar to find a particular assignee.
4. When you are finished, close the assignee list drawer.