Recent searches


No recent searches

How do I turn off messaging and go back to live chat?



image avatar

Katie Dougherty

Zendesk Digital Resources Team

Edited Jul 27, 2024


0

5

5 comments

When I switch my account back to the classic web widget, what happens to any unsolved messaging tickets?

0


I have never turned this on and don't want to use it. We also do not use chat. But I can't seem to make the “Launch the messaging widget for your brands” alert go away. 

How do I disable this? We have not staffed it and we do not plan to offer it. We do not want chat or messaging. 

2


My team doesn't use live chat, only tickets and email. How will this affect my team? I suppose we just turn messaging off?

0


image avatar

Audrey Ann Cipriano

Zendesk Customer Care

 Hi Ana that is correct! 

You can also ensure that you don't have the Messaging snippet code from your websites and it isn't embedded on your help center. You may find more info here

 

Hope this helps! :)  

0


We're trying to use the old Zendesk chat before the messaging setup was introduced, I've turned off messaging from channels for the entire account, installed the classic widget code but I'm still not seeing my visitors show in the chat dashboard.  I've attached a screenshot of where I saw visitors shown when they came on my website. Does anyone know what I can do?? 

0


Please sign in to leave a comment.