Question

When merging tickets, private comments are applied to the tickets. How can I exclude the private comments when merging tickets in Explore? 

private_merged.png

Answer

You can exclude private ticket comments from merging by applying the filter Update channel within the Updates history dataset. After the filter is applied to your report, select the Exclude tab and check Merge.

exclude_merge2.png

For more information, see these articles:

  • What Explore reporting options are available for merged tickets?
  • Explore recipe: Excluding tickets closed by merge.
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