Dear Zendesk Subscriber,
Thank you for your recent inquiry with regard to transferring an existing Zendesk instance from a Zendesk reseller partner to a direct Zendesk subscriber upon the renewal date for the instance. The goal of this article is to provide instructions on how to transfer of an existing Zendesk instance (i.e., Zendesk Services as generally described at www.zendesk.com that are purchased from a reseller partner.
The transfer of a Zendesk instance from a reseller partner (Indirect) to a direct subscriber of Zendesk (direct) is a process initiated by the reseller partner. The transfer is accomplished by the reseller and the subscriber purchasing from the reseller partner contacting their Zendesk account executive via email and stating that the subscriber desires to purchase the service directly from Zendesk upon the renewal date for the instance. Upon approval and confirmation from your Zendesk account executive, the subscriber’s use and access to Zendesk’s software and services (“Service”, as described at www.zendesk.com) will be subject to Zendesk’s Main Services Agreement, and the reseller’s rights and obligations in the relevant Zendesk instance(s) are transferred to the subscriber as of the renewal effective date. Transfers made upon renewal are the start date for the new term.
Please remember, if you have any questions, you can contact your Zendesk account executive for additional assistance.