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Announcing visibility of all macros to admins in the Macros API



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Scott Allison

Zendesk Product Manager

Posted May 17, 2023


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4 comments

Curious if we'll be able to edit personal macros using the API?

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Scott Allison

Zendesk Product Manager

Lydia Forsyth Thanks for the question! Yes, I can confirm that you'll be able to edit personal macros through the API. 

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2fA

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I have requests from Agents to share their personal Macros with other people. It would be neat to have a function where Admins are able to share a personal Macro created by other Agents. As it stands, because we don't give the agents the ability to edit group Macros, I have to have the rest of the team recreate the Macro their fellow Agent had created for them to be able to use it. Why reinvent the wheel? 

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