Articles in the series
This guide is intended to prepare customers for adding messaging to their Zendesk account. It covers key considerations and decisions to be made beforehand all the way through to deploying your conversational messaging support process.
From the sidebar, work through each section to learn more:
- Part 1: About conversational support with messaging provides an introduction to messaging features and functionality.
- Part 2: Designing your conversational messaging workflow helps you identify your goals for adopting conversational messaging and design your workflow around those goals.
- Part 3: Planning your staffing and operational requirements for messaging sets expectations for the rollout experience, highlights areas of change you might want to focus on, and offers advice for supporting your agents and customers through the transition.
- Part 4: Rolling out conversational messaging support walks you through the process of deploying your new conversation-based support model.
For additional information about fine-tuning your messaging configurations and workflows, see Using messaging and Using bots.