Articles in the series
This guide is intended to prepare new customers for adding messaging to their Zendesk account. Here, we'll describe key decisions and considerations to be made before deploying messaging, including conceptualizing conversation bot behavior, preparing teams for the new workflow, and creating a deployment plan.
From the sidebar, choose one of the following sections to learn more:
- Part 1: About messaging: An introduction to messaging features and functionality.
- Part 2: Designing your messaging customer experience: Determine the support experience you want to offer your customers, and the ways messaging can help you deliver it.
- Part 3: Planning your staffing and operational requirements for messaging: Prepare your organization – especially your agents – to use messaging effectively.
- Part 4: Planning your messaging rollout: Bring all of this information together into a single, solid plan, and get started!
To explore more messaging documentation, see the Zendesk messaging and Bots and automation sections of our help center.
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