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Designing your conversational messaging workflow



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Aimee Spanier

Zendesk Documentation Team

Edited Oct 08, 2024


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Hi, can you please help with this automation rule?

Leverage automation to change the ticket status to pending, or to solved/closed. 

I'm not sure how to set it up correctly to be able to change the status after a customer is inactive in chat for 10 minutes. Thanks!

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