Can I schedule my agent to start 15 minutes or 45 minutes past the hour?

Question

Can I schedule my agents to start 15 or 45 minutes past the hour?

Answer

Yes, with the schedule, you can set up the start or end time of your shifts at 00, 15, 30, or 45 minutes past the hour. You can do this even more granularly since you can assign shifts to the minutes. For example, a shift can start at 12:03 p.m. and end at 08:33 p.m.

For more information, see this article: Editing your schedule.