Do I need to buy licenses for users who only need reporting access?

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4 Comments

  • Abdelhameed Khaled

    If I have 5 agents in Zendesk , to use all features ( ex:Monitoring the 5 agents activity ) of Tymeshift do I need to buy 5 seats in Tymeshift 

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  • Elaine
    Zendesk Customer Care
    HI Abdelhameed,

    Yes, typically, to fully utilize Tymeshift features for all 5 agents in Zendesk, you would need to purchase 5 seats or licenses in Tymeshift. Each agent or user who requires access to Tymeshift's monitoring and activity tracking features would typically need their own individual seat or license. This ensures that each agent's activity is accurately tracked and monitored within Tymeshift.
     
    For specific licensing details and to confirm the number of seats needed based on your requirements, it's recommended to check with Tymeshift's support or sales team, as licensing structures can vary.
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  • Abdelhameed Khaled

    Thanks Elaine 

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  • Elaine
    Zendesk Customer Care
    You're welcome, Abdelhameed.
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