Question
Do I need to buy licenses for users who only need reporting access?
Answer
Yes, anyone who will be accessing Zendesk WFM needs a license. It doesn’t matter which features they will use.
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Edited Apr 16, 2024
Do I need to buy licenses for users who only need reporting access?
Yes, anyone who will be accessing Zendesk WFM needs a license. It doesn’t matter which features they will use.
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4 comments
Abdelhameed Khaled
If I have 5 agents in Zendesk , to use all features ( ex:Monitoring the 5 agents activity ) of Tymeshift do I need to buy 5 seats in Tymeshift
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Elaine
Yes, typically, to fully utilize Tymeshift features for all 5 agents in Zendesk, you would need to purchase 5 seats or licenses in Tymeshift. Each agent or user who requires access to Tymeshift's monitoring and activity tracking features would typically need their own individual seat or license. This ensures that each agent's activity is accurately tracked and monitored within Tymeshift.
For specific licensing details and to confirm the number of seats needed based on your requirements, it's recommended to check with Tymeshift's support or sales team, as licensing structures can vary.
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Abdelhameed Khaled
Thanks Elaine
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Elaine
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