Using the WFM time zone switcher

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Workforce Management (WFM) or Workforce Engagement Management (WEM)

You can set your account's default time zone in your workforce management (WFM) account settings (see Managing Zendesk WFM account settings). Setting a time zone for your account ensures that the correct date and time is displayed for your region.

If your team is global, use the time zone switcher to apply other time zones when you create schedules, monitor daily work, and so on. Use the time zone switcher throughout your WFM account to change the time zone you see. It's helpful for quickly calculating time zone differences among your agents. Agents can also switch their schedule's time zone from their agent schedule.

To access the time zone switcher

• In the Zendesk WFM, click the globe icon ().

  

There's a few things to keep in mind about the time zone switcher:

• The time zone switcher overrides your default account time zone.
• The time zone you use when creating a schedule should match the time zone of the team or agent that you're scheduling.