You can set your account's default timezone in your workforce management (WFM) account settings (see Managing Zendesk WFM account settings). Setting a timezone for your account ensures that the correct date and time is displayed for your region.
If your team is global, use the timezone switcher to apply other timezones when you create schedules, monitor daily work, and so on. Use the timezone switcher throughout your WFM account and the WFM app within Zendesk to change the timezone you see. It's helpful for quickly calculating timezone differences among your agents.
To access the timezone switcher
- In the Zendesk WFM web app, click the globe icon (
).
- In Zendesk Support, access the agent schedule and click the globe icon (
).
There's a few things to keep in mind about the timezone switcher:
- The timezone switcher overrides your default account timezone.
- The timezone you use when creating a schedule should match the timezone of the team or agent that you're scheduling.
- The timezone switcher helps you to see your agents’ activities in their exact timezone.