Issue symptoms

I use Liquid markup in my macro or trigger, which automatically fills in text with the value of my custom date field. However, I noticed the displayed format is MM-DD-YY. Instead, I want to use the DD-MM-YY format.

Resolution steps

For your Liquid markup to show DD-MM-YY format, use the below code and replace YourDateFieldID with the actual value. To find the actual value, go to your ticket fields page and look in the Field ID column.

{{ ticket.ticket_field_YourDateFieldID | date: "%e/%m/%Y" }}.

For more information, see these articles:

  • Editing and managing your ticket fields
  • Understanding Liquid markup and Zendesk Support
  • How can I format placeholders with liquid markup?
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