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Setting up calibration in Zendesk QA



Edited Feb 12, 2025


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Ashley Caputo

Zendesk Luminary

The information presented on the Calibration dashboard is great to be able to see the QA variance across different reviewers. It seems like this information can only be downloaded conversation by conversation. Is it possible to download this information in aggregate so that we can track the variance of reviewers over many sessions?

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