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Evaluating the performance of AI agents using Zendesk QA



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Erin O'Callaghan

Zendesk Documentation Team

Edited Sep 30, 2024


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When i look at my profile icon it only shows users and workspaces - not bots - is that because i'm on a trial version?  why isn't showing  the generative bots i have in this workspace?

 

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Mandy Labriola !

I went ahead & created a ticket on your behalf to look into why you don't see ‘bots’ on your end. Please keep an eye out for our Email

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Is this compatible with Intercom, or only bots within Zendesk?

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Dainne Kiara Lucena-Laxamana

Zendesk Customer Care

Hi Tom!

Here is our documentation on how to connect Intercom to Zendesk QA

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Hi Dainne. That doesn't quite answer my question unfortunately. Specifically around AI agent monitoring, does this work with Intercom? We already have Intercom connected but our bot isn't showing in the list. Am I right in assuming this is a feature only built for Zendesk customers?

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