| Announced on | Enrollment opens | EAP rollout begins |
| September 25, 2024 | September 25, 2024 | September 30, 2024 |
We are thrilled to announce article multiplacement, the long-awaited capability which allows you to publish an article in multiple sections within and across brands without the cumbersome manual copy and paste work. Article multiplacement is available via our early access program (EAP). You can sign up today and enjoy the benefits the feature brings to your knowledge management!
This announcement includes the following topics:
What’s changing?
Article multiplacement is designed to help knowledge teams work more efficiently by simplifying the management of articles placed across multiple sections and brands. When creating and managing articles, you’ll be able to add up to ten placements for each article.
Placements share the same title and body, but have a unique article ID and placement configuration that tells your help center where the article should appear. As a result, when you update the content (body and title) of an article, the content of those placements is automatically updated. This makes it easy to create content once, then effortlessly share it between multiple sections and brands. For more information about the capability, see Placing articles in multiple sections with article multiplacement (EAP).
What do I need to do?
First, sign up! We’ll activate the EAP on your account within a week of your submission. Once you get confirmation that you've been enrolled in the EAP, you'll have the ability to use article multiplacement without any additional action from your side.
Second, share your feedback! Your feedback is crucial to us as we plan future improvements to article multiplacement. We invite you to share your thoughts, report bugs, and provide any suggestions you may have.