Zendesk will perform critical maintenance which will impact performance for some Explore customers on one day between March 31 and April 22, 2025 [UPDATED] during the time listed below.
Affected products: Explore
Important: Customers can still run queries in Explore during the maintenance window.
Customers Affected: Only a subset of customers with Explore enabled within the Pods listed below will be impacted by this maintenance program. Owners and Admins of those impacted accounts will be informed via a service notification banner in Zendesk Support that will appear on March 11 (for pods 17, 18, 28, 29) and March 18 (for pods 13, 15, 19, 20, 23, 25, 26, 27 and 30).
Pods 17, 18, 28 and 29
Customers on these pods will be impacted in one of the following windows:
| Date | Start Time UTC | End Time UTC | |
| Monday - Mar 31, 2025 | 11 AM | 12:30 PM | |
| Monday - Mar 31, 2025 | 3 PM | 4:30 PM | |
| Tuesday - April 1, 2025 | 11 AM | 12:30 PM | |
| Tuesday - April 1, 2025 | 3 PM | 4:30 PM | |
| Wednesday - April 2, 2025 | 11 AM | 12:30 PM | |
| Thursday - April 3, 2025 | 11 AM | 12:30 PM | |
| Monday - April 7, 2025 | 11 AM | 12:30 PM | |
Pods 13, 15, 19, 20, 23, 25, 26, 27 and 30
Customers on these pods will be impacted in one of the following windows:
| Date | Start Time UTC | End Time UTC | |
| Tuesday - Apr 8, 2025 | 11 AM | 12:30 PM | |
| Tuesday - Apr 8, 2025 | 3 PM | 4:30 PM | |
| Wednesday - Apr 9, 2025 | 11 AM | 12:30 PM | |
| Thursday - Apr 10, 2025 | 11 AM | 12:30 PM | |
| Monday - Apr 14, 2025 | 11 AM | 12:30 PM | |
| Tuesday - Apr 15, 2025 | 11 AM | 12:30 PM | |
| Wednesday - Apr 16, 2025 | 11 AM | 12:30 PM | |
| Thursday - Apr 17, 2025 | 11 AM | 12:30 PM | |
| Monday - Apr 21, 2025 | 11 AM | 12:30 PM | |
| Tuesday - Apr 22, 2025 | 11 AM | 12:30 PM | |
Expected behavior: Some Zendesk Explore customers will experience a delay in data refresh, which will become noticeable 1 hour after the maintenance starts and is expected to last 1.5 hours.
Please note that backend data ingestion processes will still occur without issue. The Explore reporting UI and data export features will still be available and Explore real-time dashboards will continue to update as usual. This reduces the impact customers will experience during the maintenance window.
Why we're doing this: The Zendesk Explore team is upgrading our databases for increased reliability, security and performance.
2 comments
Dan Beirouty
The Support service notification banner will now appear on March 18 (not March 17 as previously noted in the article) for the customers on the following pods: 13, 15, 19, 20, 23, 25, 26, 27 and 30. Thank you.
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Bob Novak
The schedule for this maintenance has been updated. We will provide updated Support service notification banners, but essentially all previously communicated windows have been delayed by 1 week. We appreciate your understanding.
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