| Add-on | AI agents - Advanced |
In the dialogue builder, a Visitor message block is where you define how the user might respond to an AI agent and how the dialogue should progress based on that response.
A single Visitor message block can contain multiple conditions that should be handled in the same way. This helps you reduce the clutter and make the dialogue more compact.
Here are two examples:
Example 1 - Yes/No Scenarios
The AI agent asks "Have you got the confirmation email?". We have two scenarios: visitor responds "yes" and "no".
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For each scenario, we have three conditions: |
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You can add conditions in the drawer on the right by clicking on the block heading and add condition. |
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A variety of scenarios
AI agent asks "What's your payment method?" and there are three scenarios in this example: Credit/Debit Card, PayPal, Bank Transfer.
Visitor messages - prioritizing scenarios
Visitor Messages are used to design interactions between a visitor and an AI agent.
To maximize control in the dialogue flow, you can sort the priority of visitor scenarios. The priority of the scenarios goes from left to right, with the left side having the highest priority.
You can prioritize the scenarios in the drawer on the right. To easily navigate to it you can just press "Show all scenarios" like in the example below:
ℹ️ If your scenario has only one condition, for best AI agent recognition results, we recommend the following scenario order from left to right:
Entity > Intent > Button > Free Text
The priority of conditions in a scenario is not relevant as they are all leading customers through the same dialogue path.
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