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Change text colour in Ticket editor
Completed
Posted Jun 16, 2017
There is currently no method of allowing text colour changes in the agent-facing ticket editor. Is there a way we can include this in the rich text editor?
59
90
90 comments
Official
Amisha Sharma
Hello All,
Good news!
We started rolling out the color text feature on Agent Workspace today. The rollout is in increments, everyone should have this feature by November 10th. Please see this announcements article for more details: Announcing support for color text in the Zendesk Agent Workspace
Please provide us with your feedback when you use this feature. Thank you for being extremely patient! :)
0
Steve Logan
Elizabeth Cochran
No - the only implemented it for the newer Zendesk Agent Workspace. I looked into converting our email ticketing support to that, and decided against it. The Agent Workspace is trying to be the be-all end-all support interface - phone, text, chat, whats app, facebook, email, twitter. We do 99% of our support via email and it seems stupid to clutter up our workspace with all that (for us) unnecessary junk. We're currently looking at alternatives that put the focus on email support tickets. I've found a couple that are extremely promising that are 1/10th the cost of Zendesk.
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Elizabeth Cochran
Hello, Amisha Sharma.
We do not see the option to modify text color in our environment.
Was this implemented for all Zendesk flavors?
Thanks! Elizabeth
The University of New Mexico Foundation
0
Amisha Sharma
Hello Everyone,
It's been ~1 month since we launched the color text feature. We hope you're enjoying using the feature. We're looking for some feedback from you -
How is your experience with copying and pasting colored text? Would you like to improve that or change that? We would love to hear from you. Please use this post to put your comments: https://support.zendesk.com/hc/en-us/community/posts/4410539148314-Color-Text-We-want-your-feedback-
Any other feedback on color text is also welcome. Thanks!
1
Amisha Sharma
Hello All,
Good news!
We started rolling out the color text feature on Agent Workspace today. The rollout is in increments, everyone should have this feature by November 10th. Please see this announcements article for more details: Announcing support for color text in the Zendesk Agent Workspace
Please provide us with your feedback when you use this feature. Thank you for being extremely patient! :)
1
Amisha Sharma
Hey All, Thank you for your patience while we work on delivering this highly requested feature. I'm pleased to announce that this feature will be releasing within the next two months! While I know my previous message mentioned "this quarter", we had some other high-priority technical features come up that we had to focus on. Rest assured, colored text functionality is coming so I will make sure to update this thread when we are close to releasing this feature. Thank you!
0
Roberto Mancini
Hi everyone,
Are there any updates for this important feature?
As others said before, this is needed, also from a brand perspective. The text editor in Zendesk is too simple, we do need the option to change colors (a simple one, like the Gmail example someone sent in their previous comment).
Thanks!
1
Mike Breier
Following - this is needed.
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Nicole Saunders
Hey Steve -
I understand your frustration and the idea that because something appears to be a simple fix it should also be a fast one. But, that's not always how development works. One of the things to keep in mind is that any and all timelines we share in the community are subject to change without notice, and for good reason.
Delivery of a feature can get delayed because, in the process of implementing it, the team discovers unexpected roadblocks, bugs, or other things that have to be done before the feature can be implemented. Sometimes higher priority things come up and the simpler ones get put on pause so we can deal with something that has more significant impacts to businesses. There are a whole variety of factors. So, we do ask the product managers to be as transparent as possible and give users an idea of if it's going to be weeks, months, or longer before they can take action on something. We've also asked them to update things more frequently, and to share when things get delayed, so that you know what to expect.
All that being said, delivery within the next couple of months would still be within the same quarter as Amisha's initial update. Her comment from yesterday doesn't change her initial response here, it was just an update to let you know that this work is ongoing.
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Steve Logan
Amisha Sharma - 24 days ago you posted that it would be released this quarter: "out better the ability to change color on text in Agent Workspaces this quarter."
Now it's maybe, or maybe not, an update in the next two months. Honestly that's ridiculous for something as simple as adding a color selector to text - especially as per your previous post you inferred it was already going to be included this quarter.
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