New Multi-Select Field and Conditional Fields App
Posted Dec 19, 2017
Hello,
When using the conditional fields app to condition the new multi select field, it does not condition the field, rather, it ends up exposing all the fields related to the overall field. For example, if I conditioned this multi-select field to Drop Down field A which has several drop downs and conditions, it ends up showing all the fields that are conditioned related to Drop Down A. Hard to describe but just imagine that there was no conditioning and where all the fields show up, that is basically what happens.
I opened a ticket where the Zendesk Advocate was able to recreate the issue which was then escalated.
Here is the answer given:
"As per checking this with our Product Team, I was informed that The Multi-selected field is not supported by the Conditional Fields app. This is the reason why the fields that are dependent on the value of the Multi-selected field are already showing up on the form."
As we currently use the Conditional Fields App for all of our conditional formatting, we need this app to to support the new multi-selected field and future fields so we may utilize them.
17
37 comments
Official
Kiran Max Weber
Built-in Conditional Ticket Fields is ready for customers to sign up for an early access program! 🎉
The Conditional Fields app (“CFA”) is being replaced by built-in Conditional Ticket Fields (“CTF”) in Support. Conditional ticket fields allows you to define conditions on a ticket form to show only certain ticket fields based on agent and end-user input.
We’ve maintained feature parity*, fixed a bunch of problems, and even built a self-serve migration process from CFA to CTF (it’ll auto disable CFA in Support and Guide). The Web Widget will support conditional ticket fields, too!
Please note you must have the Professional plan productivity pack add-on or be on the Enterprise plan to use conditional fields.
You can sign-up now and the early access program will begin mid-Q1. If you sign up, you'll see a call to action on your ticket forms page when your account is added to the early access program.
Sign up for the conditional ticket fields early access program
0
Randy Manthey
I'm looking for an update on the status of multi-select fields in the conditions dropdown menu for ticket forms. Our team needs this feature to provide further details based on selected items.
Has there been any progress on this functionality?
1
Tristan Miyata
+1
I am building a complex form. My clients sometimes need to submit multiple types of tasks. Each task has follow up questions. There is no conditional logic for multi select fields which ultimately means, to avoid drastic inefficiencies, that I need to avoid letting clients submit multiple different task types altogether within a single form submission. This requires clients to then submit multiple tickets that my team needs to merge. Personnel time is spend on administrative tasks rather than execution.
0
Mounika Sanikommu
Hey everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
0
Gaurav Parbat
Hello Everyone,
Thank you for your feedback. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle for 2025. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
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John Watts
When is this going to be implemented? I have a multi select field that where I want one response to drive another field.
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Hannah Lucid
+1 on having a multi-select field be able to be a condition on the form.
Example: Multi-Select List has "Monitor, Keyboard, Mouse, Cables". Condition would state if "Cables" is selected from this field then show Numerical Field "IT Support - Cables" so the requester could enter the number of cables they need.
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Marcus Vickers
+1 Can we please get support for multi-select fields in form conditions soon?
0
Dekbi
You can set the field that you have created to be 'Required to solve a ticket' by following the steps in the article To add a custom ticket field.
I trust this helps. Have a great day!
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Ben Wilcox
Apologies if there's another thread for this, but what I'm looking to do is have a multi-select field where the condition (or is there a way to do this with some other kind of business rule?) that mandates that if, say, I have a multi-select field with 3 options, there is a rule that says you MUST select ANY 2 of the 3 in order to save or solve a ticket? Not seeing this anywhere. If it exists, can you point me in the right direction? Thanks!
1
Lauren Ell
Hi, is there any updates please for when we can expect to be able to use conditions for multi-select fields? Thanks.
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