Sandbox SSO & Integration testing
I need to test a change to my production SSO integration without breaking authentication in my production environment. I understand that the Zendesk Sandbox does not support SSO. I also need to test some apps and integrations that I am trialing and do not want to interfere with production.
I understand (see below) that neither of these are supported.
I understand a Sandbox is useful for testing layouts, but I'd really like to be able to test meaningful integration changes without interfering with production. I don't need to load any meaningful data into the sandbox with these tests, but I do especially need to test auth flow changes without having to take my production site offline.
Testing changes in your Standard sandbox (Enterprise)
I've highlighted the items below that are the most significant gaps for me. The most important for me right now is SSO testing.
- Help Center content and customizations
- Zendesk Talk data
- Zendesk Chat data
- Security settings (including SSO)
- API tokens
- Apps and integrations
- Conditional fields
- Twitter user identities
- Zendesk Support triggers, automations and custom fields
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Paul Hendrix we have set up SSO in our sandbox by setting the configuration under [yoursandboxaccount].zendesk.com/admin/security/sso
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Michael Rieder, thank you for the note.
I was successful at setting up SSO in my sandbox from the Zendesk side, but for JWT SSO, the return-to URL in the location header does not match what is returned in my production environment, which is breaking the SSO integration flow from my IDP. After opening a support ticket, I was directed by Zendesk support to come here to request full SSO support be added to sandboxes as it is currently officially not supported per the Zendesk documentation.
The sandbox does not replicate the following items:
- Help Center content and customizations
- Zendesk Talk data
- Zendesk Chat data and customizations
- Security settings (including SSO)
- API tokens
- Apps and integrations
- Conditional fields
- Twitter user identities
- Zendesk Support triggers, automations and custom fields
Testing integrations, be they standard apps or SSO auth, seems to me a primary use case for a sandbox. Not having these workflows officially supported by the Zendesk sandbox is restrictive.
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