Add 'Remove cc' trigger/automation action

159 Comments

  • mpe

    +1 this would be very helpful. 

     

    Our use case would be similar to a one time comment, as we often need input from co-workers or other departments, while at the same time they don't need to be CC'd on everything else (they're usually not involved and don't care beyond that point). Manually removing the CC after requested help has been given is not user-friendly and is tiresome.

     

    Cheers

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  • James Pitcher

    + 1 here - Customers often add our team's DL email to cc (usually in an attempt to get a faster response 😊), so we want to remove this automatically on any ticket, otherwise the whole team keeps getting emailed updates.

    1
  • Alex Gillum-Webb

    + another one.

    This is one of the more widely asked for features I have seen in the community. Is there any development on this? I can see there was quite a lot of active discussion from Zendesk 2 years ago but not so much recently.

    Did anything come of an EAP?

    The Trigger/API method works for me at the moment, but ideally I would like to remove individual collaborators.

    i.e. if email exists in collaborator list, then remove from the string

     

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  • Paul

    +1

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  • Susana Fernandez

    +1

    This will avoid us so many problems and doubled up communications!

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  • Alan Peterson

    +1 If we cannot have a remove trigger then allow us to have the ability to remove a specific collaborator. With tha functionality we can work around this.

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  • Alejandro Colon

    Nicole S. - Community Manager

    Can we get an official Zendesk response on this?

    1
  • Deb Watterson - AMP Admin

    8 years and still nothing? Not even a button to remove all ccs?

    1
  • Kurt Townsend

    Hi, yes I agree. Maybe a rule to get rid of all cc apart for the assignee or whoever specifically is on that ticket. It is rather distracting to have to see all these emails from my team and vice versa.   

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