Jira + Zendesk integration support for attachments and text formatting


  • Official comment
    Sean Bourke
    Zendesk Product Manager

    Hi Morris Tao,

    Thank you for your feedback, I've captured this for future consideration.

  • Pippa

    Also for the attachments, it would be great that when we click on "create issue" and get the screen pop up to enter the information to be able to attach from their a video or screenshot.

    Or in the description box again once clicked on "create issue", in that field to be able to paste pictures.

    Currently if a support member in zendesk needs to create a ticket in Jira, then like to do a summary of the issue by writing up each reproduced step of a bug with supporting screenshots, so would be useful if they could write that up on the description field after clicking on "create issue"

  • Darren Hua

    Ill also be interested in following the development of this post as well. 

  • Frank Spildener

    @... Messages written to Zendesk in Jira via the "Zendesk Support" tab can be formatted. Specifically, we found out that we can quote "text" with "> text".

    Are there more formatting options, yet?

  • Sean Bourke
    Zendesk Product Manager

    Hi Frank Spildener,

    Thanks for sharing this. You are correct - the comment submitted from Jira to Zendesk will inherit any of the Zendesk Markdown formatting, however these have to be added manually as there is no WYSIWYG editor. This means that you can add links, headings, etc. as part of the response from Jira.

    Please note that the same markdown is in many circumstances not reflected in the associated Jira comment.

  • Frank Spildener

    Thank you @... :-) 


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