Recent searches
No recent searches
Create a new user from defined comment text
Posted Apr 28, 2021
It would be nice to have an option to set a trigger or automation which would create a new end-user from a comment text
For example, we have our own phone system and when we receive voicemails they get sent to our zendesk as email (ticket), we would like to have a trigger that would create a user from defined comment text. We would like to pull from the comment a defined text and use it as a trigger for automatic new user creation.
Example of the standard ticket we are dealing with:
"Voicemail from number: (xxx)xxx-xxxx
From: John Doe
Voicemail reads: Hi this is John Doe ...."
We would like to be able to create a trigger that would pull a name from comment and create an end-user (if other defined conditions are met)
Hopefully, other people need something similar and maybe can be possible to have this option one day.
0
2 comments
Theo Graham
This would be a powerful tool for us as well.
We create tickets via an email from a third-party appointment reminders app whenever an end-user cancels or reschedules an appointment with us.
When a ticket of this kind is created, the customer defaults to the appointment reminders app.
Within the first comment on the ticket is the end-users name and email:
Customer Name: Jon Doe
Email: jd@gmail.com
If us users could set up a trigger with a condition of 'words after an exact string'..
Exact string: 'Customer Name:'
Words after: 2
..And then set the action to change the customer to the end-users name and email using values got by 'words after exact string.'
This feature would greatly aid users in more seamless automation between different apps. I hope this gets added as a feature!
0
Nicole Saunders
Thanks for sharing this idea, Lea. If you can provide any additional context around your use-case, it's always helpful for the product manager to fully understand the workflow and how a feature request would impact it.
If other users would like to see a similar kind of functionality, please update Lea's post and add the specifics of your use case in the comments below.
0
Sign in to leave a comment.