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Create a new user from defined comment text



Posted Apr 28, 2021

It would be nice to have an option to set a trigger or automation which would create a new end-user from a comment text

For example, we have our own phone system and when we receive voicemails they get sent to our zendesk as email (ticket), we would like to have a trigger that would create a user from defined comment text. We would like to pull from the comment a defined text and use it as a trigger for automatic new user creation. 

Example of the standard ticket we are dealing with:
"Voicemail from number: (xxx)xxx-xxxx
From: John Doe
Voicemail reads: Hi this is John Doe ...."


We would like to be able to create a trigger that would pull a name from comment and create an end-user (if other defined conditions are met) 
Hopefully, other people need something similar and maybe can be possible to have this option one day. 


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This would be a powerful tool for us as well.

We create tickets via an email from a third-party appointment reminders app whenever an end-user cancels or reschedules an appointment with us.

When a ticket of this kind is created, the customer defaults to the appointment reminders app.

Within the first comment on the ticket is the end-users name and email:

Customer Name: Jon Doe
Email: jd@gmail.com

If us users could set up a trigger with a condition of 'words after an exact string'..

Exact string: 'Customer Name:'

Words after: 2

..And then set the action to change the customer to the end-users name and email using values got by 'words after exact string.'

This feature would greatly aid users in more seamless automation between different apps. I hope this gets added as a feature!

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Thanks for sharing this idea, Lea. If you can provide any additional context around your use-case, it's always helpful for the product manager to fully understand the workflow and how a feature request would impact it. 

If other users would like to see a similar kind of functionality, please update Lea's post and add the specifics of your use case in the comments below. 

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