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How many fields can be added to a form?

Answered


Posted Apr 26, 2021

Trying to verify the maximum number of ticket fields that can be added to a form. 

Thanks

 


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4 comments

Hi Joshua -

I don't believe there is a set limit, although an extremely large number of fields would not be a good user experience when filling out the form. Is there a particular number of fields you're hoping to include?

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I'm guessing there will be around 500 custom fields. All but a few start as hidden, with up to 10-15 appearing. The conditional logic determines which of the various fields are needed dependent on selections made.

We currently have a similar form with almost 100 fields but are hoping to update to provide added granularity with options that can be selected. Wanted to verify we wouldn't hit a ceiling prior to putting in the effort to create all the additional fields. Sounds like that won't be an issue. 

Thanks!

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Hi, is there any limit with custom fields?

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Audrey Ann Cipriano

Zendesk Customer Care

Hi Maria Gmerek I'm not seeing any hard limits here but performance issues can start occurring around 1,000 ticket fields. Hope this helps!

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