I'm wondering how other organizations manage feature requests vs. bugs in their ticketing system. Currently we put both on hold, but we don't always work on all feature requests and we're having a hard time managing 2-3 years worth of outdated requests that we may or may not ever do. Our customers like having the insight into their ticket status through 'my activity' however when we close out an old ticket and it is marked as 'solved' they believe it's either been done or want the ticket to remain on hold... Is there a way to change solved to another term? Curious what others are doing! Thanks!
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