Is there a way in which I can use dynamic content placeholders in topic titles?

Answered


Posted Jun 01, 2021

Hi there!

I've been using dynamic content placeholders for a ton of stuff lately since they're really helpful, I was even able to make the help center's static content dynamic, like headers, links, etc...

But something I can't seem to find is how to use these in topic titles and descriptions. This would be really helpful for us since it's not consistent at all to have all the Help Center translated to Spanish, but when users go to the forums they can only see topics in English, and we all are affected since non-English speaker users know which topic is for what, and we end up having posts in wrong topics, meaning that we end up wasting time moving those to the "right topic".

So, it would be really helpful to use these dynamic content placeholders in the topic titles and descriptions, at least to have the users understand what each topic is for. I'll leave some example screenshots.

Note: This doesn't work using "{{dc 'payments'}}" nor "{{dc.payments}}".

The only workaround I've thought about for this is creating topics in both languages, and dynamically show them using custom javascript in the template. But I mean, we should already be able to do this using at least the dynamic content feature.

Any insights about this would be really appreciated. Thank you!

 


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Ifra Saqlain

Zendesk LuminaryMost Engaged Community Member - 2022Most Engaged Community Member of The Year - 2021Community Moderator

Hey, 

You need to create the same topics with the same description in each language using Google translate or any language converter if you have three different languages then you will have to create the same topics in each language as per my understanding.

 

Thank You

Team

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