Feature Request- bulk merge within single view.


  • Dave Dyson

    Hi Melanie,

    Thanks for this feedback – in the meantime, there are a couple of apps that might be helpful for you in managing the need to bulk merge tickets:
    - Ticket Merge
    - Lovely Views PLUS

  • Automate My Store
    Hi Mel
    we were dealing with exactly the same problems as you.
    We now created an app for us to solve this issue once and for all. If you want it too, check it out here: https://www.zendesk.com/marketplace/apps/support/261277/auto-merge-duplicate-tickets/
    It checks if the same customer (email) opened multiple tickets (new, open, pending) and notifies you in the sidebar if the current ticket has any duplicates (by showing you the subjects & an extract of the message)
    You then just need to click 1 button and bulk merge them all into a single ticket view or unselect a few, if you don't want to merge them all (e.g. because it's a different problem)
    The merged tickets will be solved/closed automatically and it automatically adds a private note with a link to the ticket this was merged into, so your tickets stay organized.
    It's super simple & efficient, and we tested it with 10,000s of our own tickets.
    And let us know what you think or if you have any suggestions to improve it

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