Hey Zendesk devs! I'm on the support team at my company and as such, our team answers over hundreds of tickets a day- sometimes triple that. As it stands with Zendesk now, the option to "bulk merge" is only available from a large scope of view and you have to write down/remember ticket numbers to accomplish that. The other way it let's you merge is from the single ticket view but you can only merge previous tickets one at a time. My request: add the functionality to bulk merge many/all tickets in a single ticket view. When you're in that view and can click through the users other tickets, you should be able to merge 1,3 or all. Example/Use Case: Bob wrote in yesterday about his crypto wallet Today, Bob submitted 4 additional tickets asking for an update. In this situation, we know we have to merge 4 tickets now, but we have to do it one at a time. Location: single ticket view>right hand side click app to see tickets Reason for this feature: improved efficiency. Fast response times, happier users and team. Let me know if you need more information. I can mock up how this should work. Thank you!
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