Using Forms when you have two different types of customers



  • Sushant Awalekar

    Hi @...,

    Zendesk allows you to restrict forms on a web widget based on your webpages.

    You just need to define which form you want to display to your internal customers and external customers

    <script type="text/javascript">
      window.zESettings = {
        webWidget: {
          contactForm: {
            ticketForms: [{ id: 123456}]

    Just add this script to your webpage under the head tag and replace the id with the relevant form id.

    Hope this helps!!




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