Multi-Level Community Forums

I could not find any info so far except for this post so I'm assuming this is still not possible?

We'd like the ability to nest topics too!

Parent Topic

   - sub-topic

        -posts

   - sub-topic

        -posts

We have a diverse user-base, and this would help organize discussion threads among the different use cases.

Zendesk, 

 What's the response here? Do you agree? Is this on the roadmap? 

Multilevel topics is indeed a must have

Is it possible to create multilevel topics by means of the API (curl) ?

Just a wild guess I am not a programmer....

curl https://domain.zendesk.com/api/v2/community/topic/subtopics.json -v -u emailadress:password -d '{"subopic": {"name": “SubTopic”}}’ -X POST -H "Content-Type: application/json"

Helmer

Any feedback on this? We have the same problem and restricts our use of the community forum. 

I think this is a must have feature. 

Hi Heather,

Great suggestion, although not strictly related to this thread which is mainly about community and adding more levels. To be sure that others see your feedback, I would recommend to add your feedback to one of these discussions which also touch on management of articles:

https://support.zendesk.com/hc/communities/public/posts/203450326-Improved-management-of-help-center-content?locale=en-us

https://support.zendesk.com/hc/communities/public/posts/203444836-Dashboard-for-live-Help-Center-articles

If they don't exactly touch on the same as you, I would recommend you to create a new post so others can comment and vote on it.

I'd like to ask that we also get a way to rearrange content more easily. Right now if I have to rearrange content, it's one by one, article by article. No inline editing from a list view or something? No mass update possibility? Need!

As a platform provider with significant feature sets only having the ability to segregate ultimately by product/technology type only is going to make managing community based support difficult indeed.

Subject matter experts in our company would subscribe to certain areas of a large product whereas if they can only follow the wider product they may not be so keen. Worse still they may subscribe but begin to ignore the alerts because of the noise generated.

Absolutely agree with this. It's likely not a blocker for us to go live with Help Center but it's disappointing to know how limited we are in terms of organisation at the moment. Hope this makes it in to a release soon.