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Add option to copy email address to user's email address dropdown
Not planned
Posted Jan 14, 2019
It would be really nice (and simple to implement) to add an option on the dropdown on a user's email address (Send Email, Edit Email, Make Primary, etc.) to copy the email address. There are times we need the address to send an email not through ZD (scheduling a meeting for example) and it's cumbersome to either start an email just to copy and close, or edit the email just to copy and hopefully not accidently change.
A drop down option of "Copy Address" would be awesome.
Thx,
-W
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14
14 comments
Official
James Hanley
Hey folks, James here from the Zendesk Product Team
Thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.
While it is not entirely user friendly, nor discoverable, double clicking on the email address on the user profile and copying, will copy the entire email, even if it appears to be truncated.
Something more user friendly, the Customer Context panel on the Ticket does provide a copy email feature. Simply hover over the email address, and click the copy icon (two overlapping squares).
I appreciate that the original post referred to the user profile page, so for the time being, I'm going to mark this post as “not planned”, but leave it open for further comments and upvotes.
Please let me know if this solves your workflow, and thank you again for your feedback and for being a valuable customer with Zendesk.
0
Official
James Hanley
Hey folks, James here from the Zendesk Product Team
Thank you for taking the time to provide us with this feedback. I apologize for the delay on our end in providing you with a response to your feature request.
While it is not entirely user friendly, nor discoverable, double clicking on the email address on the user profile and copying, will copy the entire email, even if it appears to be truncated.
Something more user friendly, the Customer Context panel on the Ticket does provide a copy email feature. Simply hover over the email address, and click the copy icon (two overlapping squares).
I appreciate that the original post referred to the user profile page, so for the time being, I'm going to mark this post as “not planned”, but leave it open for further comments and upvotes.
Please let me know if this solves your workflow, and thank you again for your feedback and for being a valuable customer with Zendesk.
0
Matthias Günther
I can quickly and unambiguously assign my existing customers to their accounts based on their email address. Copying is extremely helpful for quickly finding them in my database and resolving their issue.
The current method through the user profile is possible, but it can be improved.
0
Anne Ronalter
you can copy it from the user's profile which can be easily accessed from the ticket.
While having the ticket open, you can then copy and paste the address from the profile.
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flurfunk
Thanks Stephen!
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Stephen
flurfunk - I think it's there: check the User tab at the top right when viewing a ticket. If you point your mouse at the email address, there's a copy button shown.
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flurfunk
Ok, it looks like with the new agent workspace, user E-Mail adresses in tickets are not visible anymore? Can we get them back please?
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Marijn Bom
We would love this too. Now we have to do 4 clicks to get to copy the email address.
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Josh Ward
I assume this still hasn't been implemented because I can't figure out how to do it. I have to copy email addresses to paste in our order management system all the time and I can't find a way to do this. Seems very odd.
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Jeremy Watkin
Agree. The ability to copy the email address would be wonderful. The email address for a user is too buried currently in the ticket flow.
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Stephen
This would be incredibly helpful - I very often attempt and fail(!) to copy the ticket requester's email address to the clipboard in order to paste into other systems (e.g. check subscription status, check user account profile, paste into customer ops tools etc.). Right now, it's very fiddly indeed.
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