Add 'Remove cc' trigger/automation action
Dear Zendesk
It would be great to have a bit more control over 'cc' functionality via triggers. In addition to being able to specify end users as cc on tickets via triggers (https://support.zendesk.com/entries/71421-add-cc-as-trigger-automation-action), please could you add a new trigger action 'remove cc'?
(Business case: allow the agent to send a one-off notification to another user, allowing them to add a on-time private comment to the ticket, but not copy them in on all future correspondence on a ticket. In the interests of streamlining agent workflow as much as possible, I'd like to automate this process.)
Thanks
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So, this app of yours presumably uses the API to look at tickets and remove CCs when set criteria are matched? -
Yes, it will use a trigger & target to get notified of any new ticket, then the Zendesk REST API to remove the CCs as per configuration.
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Great news!
Our app was approved by Zendesk and listed on the Apps Marketplace.
Always FREE for early customers.
Sign up to automatically remove the CCs based on your own criteria.
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