KB articles in Live Chat window
Posted Sep 28, 2020
It is necessary that the agent who is responding through the live chat can be supported from the knowledge base and that he can attach an article in a simple way.
Hubspot does this very well, and articles are shared with the title, not through a url that normally looks bad visually.
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Heather Rommel
Hi Andres,
Does this work for you? https://support.zendesk.com/hc/en-us/articles/360051567194-Is-it-possible-to-send-Help-Center-articles-in-a-chat-
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