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KB articles in Live Chat window

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Andrés Fernandois

Posted Sep 28, 2020

It is necessary that the agent who is responding through the live chat can be supported from the knowledge base and that he can attach an article in a simple way.

Hubspot does this very well, and articles are shared with the title, not through a url that normally looks bad visually.

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    Heather Rommel

    Zendesk LuminaryThe Product Manager Whisperer - 2021Community Moderator

    Hi Andres,

    Does this work for you? https://support.zendesk.com/hc/en-us/articles/360051567194-Is-it-possible-to-send-Help-Center-articles-in-a-chat-

     

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