Need the ability to send an email sequence to contacts

Completed

5 Comments

  • Katie Dougherty

    Hi @...,

    Thank you for this feedback! The product team that worked on email sequences for leads is actively working to expand sequencing functionality and improve the current features. I will make sure they see your post! If you want to stay up to date on feature releases and announcements, feel free to follow the Zendesk Updates page

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  • Jan Abeel

    Having the ability to send sequences in the support section would be amazing as well. 

    0
  • Katie Dougherty

    Hi @...,

    Are you referring to the Support Product? If so, our triggers and automation features will allow you to send replies and take actions based on specific conditions. I hope this helps! 

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  • Sonja Vaisz

    Hi Jan, no specifically is Sell.  It would be great to start an automation sequence at different stages of the sales process.  If you could combine the functionality of the task automations and lead email sequences for contacts in the sales pipeline.  That would be ideal.

    2
  • Jakub Konik
    Zendesk Product Manager

    Hi @... and @.... Just wanted to let you know that it's now possible to add contacts to sequences : ) 

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