• Brett Bowser

  • February 18, 2021 14:41

  Zendesk Community Manager

  Hey David,

  One of our Community Moderators was able to provide some additional guidance on this topic here: Only Show HC Widget to signed in users

  If you have a team of developers available, you may want to get them involved to set this up. I'll also add this to our weekly digest to help provide visibility in case other users are able to offer up some additional code for you.

  Cheers!

• Mike Nicholls

  • June 13, 2022 02:55

  Hi there,

  I'm trying to implement the same thing, only presenting the chat launcher for signed in users.

  The page Brett's link points to looks to have been moved/removed.

  Kind regards

• 이지훈

  • June 13, 2022 07:28

  hi. David Nguyen

  I'm surprised this code doesn't exist.
  If you put the code below in script.js, the chat widget will not appear for anonymous users.

  $(function(){
    if (HelpCenter.user.role!=="anonymous"){
      zE('webWidget', 'show');
      // console.log('show');
    }else{
      zE('webWidget', 'hide');
      // console.log('hide');
    }
  });

• Brett Bowser

  • June 13, 2022 17:43

  Zendesk Community Manager

  Hey Mike,
  
  Thanks for sharing! This is the correct link I was trying to point to: Show web widget/answer bot only to signed-in users?
   
  I hope this helps!
  

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