Embed a PDF in Help Center articles

Hey All,

We are working through improve asset management in our product overall. You've probably recently seen the improvements related to article attachments in the media gallery as well as making them compliant with our data locality requirements. We expect to continue to make improvements in the next 6 to 9 months to enable you to at the very least insert icons in the text of the article where users can open the PDF in a new tab or window. We are then working to move from there to embedding directly into the document. There are currently some security concerns related to remote script execution that can be embedded into a PDF document that we are working through with our security team and causing things to take a little bit longer. 

With all that being said, if you need to embed documents today, I recommend the following code snippet which relies on the Google PDF Viewer. You can insert this code in the source code editor. 

<iframe style="width: 100%; height: 1000px;" src="https://docs.google.com/gview?url={{article_attachment_url}}&amp;embedded=true" frameborder="0"></iframe>

In this snippet, replace {{article_attachment_url}} with the URL of the PDF you've uploaded to the article as an attachment. You can get this URL by opening the article settings, scrolling to the Attachments section. From there you can right click the attachment link and click "Copy link address" or open the attachment in a new tab and copy the URL from the navigation bar of your browser.

Thanks!

Hey All,

We are working through improve asset management in our product overall. You've probably recently seen the improvements related to article attachments in the media gallery as well as making them compliant with our data locality requirements. We expect to continue to make improvements in the next 6 to 9 months to enable you to at the very least insert icons in the text of the article where users can open the PDF in a new tab or window. We are then working to move from there to embedding directly into the document. There are currently some security concerns related to remote script execution that can be embedded into a PDF document that we are working through with our security team and causing things to take a little bit longer. 

With all that being said, if you need to embed documents today, I recommend the following code snippet which relies on the Google PDF Viewer. You can insert this code in the source code editor. 

<iframe style="width: 100%; height: 1000px;" src="https://docs.google.com/gview?url={{article_attachment_url}}&amp;embedded=true" frameborder="0"></iframe>

In this snippet, replace {{article_attachment_url}} with the URL of the PDF you've uploaded to the article as an attachment. You can get this URL by opening the article settings, scrolling to the Attachments section. From there you can right click the attachment link and click "Copy link address" or open the attachment in a new tab and copy the URL from the navigation bar of your browser.

Thanks!