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Make Zendesk Macros Searchable based on keywords within the template

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Matthew (Jason) Huh

Posted Nov 18, 2021

Currently we have over 130 macros, and the feedback we received from the team was that it's impossible to keep track

1. Product/process/Promos that need to be updated. Need to remember the exact templates vs. Keywords 

2. We also onboarded a tool called TextExpander as this solves this question for us. And having a hard time justifying staying on Zendesk. 

By making it searchable, the team is not limited to words within the title of the Macro 

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    Official

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    Dave Dyson

    Hi Matthew,
     
    Can you upvote and add your needs to this thread? Making it easier for agents to find Macros 
     
    Since that thread exists already, I'm going to close comments on this one.
     
    Also there's an app mentioned by Andrei Kamarouski, one of our community moderators, pointing to an app that may be helpful: Advanced Macros by Pythia
     
     

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