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Knowledge Base Query: Filter based on archive status
Posted Nov 22, 2021
Post Title:
Knowledge Base Query: Filter based on archive status
Feature Request Summary:
When creating a new query on Zendesk Explore based on the Knowledge Base articles, there should be a filter for the archive status of the article.
Description/Use Cases:
When analyzing data on knowledge base articles, we want to exclude articles with archive status as it may muddy up the analysis.
Business impact of limitation or missing feature:
We use the data for analyzing which articles are irrelevant or outdated already and needs to be rewritten or updated. Not having this filter makes it harder to go through the data since we will also go through articles that have been already archived.
Other necessary information or resources:
None
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1 comment
Orsolya Forster
Hi Jessica,
Thanks for your feedback. Filtering out the archived articles hasn't been on our radar so far but I'll mark your comment as feature request for future improvements. Once we prioritised it, I'll update this thread.
Cheers!
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