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ZDKHelpCenterUiConfiguration settings



Posted Nov 26, 2021

Hey, everyone. I've been trying to set up the help center in favor of just starting a chat but I've had couple of issues with that.


Firstly, I'm not sure I'm able to even change any setting of the help center screen at all. I'm doing this on iOS currently, and according to the docs here I should be able to remove the ticket creation from the screen. However, the method/field I got is `showContactOptions` instead of `hideContactSupport`. While this is fine and might be omission in the docs, the setting doesn't work at all. I have it set here (tried both method and field) as shown here but the help center screen still has the button. Could you point me to what am I missing?

Secondly, as a follow-up of the first issue I believe, setting any engines doesn't work, either. I would love to have the ability to start a chat instead of a ticket with the chats (I guess tickets?) being sorted the way the tickets are now ordered in the help center screen. Is that even possible? I read that you could add the answerbot (currently not working for me) so I'd imagine the chat should work, too, but since even the answerbot doesn't work I'm not sure what are my options here.

I'm using Xcode 13.1 and all the dependencies released in May (Core, Messaging, MessagingApi, AnswerBotProviders, AnswerBot, ChatProviders, Chat, Support, SupportProviders). I also tried the sample iOS app here, the SampleObjectiveC in particular. I even tried to change to the latest libraries in the sample but I couldn't find the latest SDKConfigurations in github, so that didn't work out, either.

Any help would be appreciated.

Thanks,

Y


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2 comments

It's been a couple of weeks, can anyone help?

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image avatar

Greg Katechis

Zendesk Developer Advocacy

Hi there, apologies for missing this one the last time! I'm going to open a ticket for you because I'd like to see your code to determine what may be going on here. You'll receive another update from me in a few minutes from that ticket!

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