Help Center: End User Authentication - Bypassing SSO/SAML
Posted Dec 08, 2021
Background:
I have a question regarding Help Center "End user" authentication. We have two categories of "End users":
A.) Internal <our company> product users that we want to authenticate via SSO/SAML
B.) External paying <our company> product users that we want to authenticate with Zendesk authentication (Email address and password)
Question:
Is there an alternative Help Center URL similar to the Support service where a user is allowed to bypass the SSO/SAML authentication?
For the Support URL, we can append "/access/normal" to achieve the goal of bypassing SSO/SAML authentication. Such as "https://your_subdomain.zendesk.com/access/normal". But this same strategy does not work for the Help Center, appending "/access/normal" to our Help Center's URL.
We are seeking a similar option for the Help Center service.
Please reference this Support service KB article:
https://support.zendesk.com/hc/en-us/articles/4408882128666-Accessing-your-Zendesk-account-when-your-SSO-service-is-down
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